Private Edition 2022

RESORT CHECK- IN GUIDEL INES Your booking confirmation letter details the unit cleaning schedule provided by that resort (certain resorts only offer servicing on check-in and check-out days). Please note that units will not be serviced on Sundays and public holidays. Resorts will charge for any damages and will add a penalty charge for cleaning an excessively dirty unit. UNIT SERVICING To enable the resort to fully prepare for you and your guests’ arrival, kindly ensure that all the details on your booking confirmation letter are correct. These details include: • Guest name - if you have booked on someone else’s behalf or booked multiple units • ID number - proof of ID has to be shown when checking in • Number of people checking in - Please note that our resorts have a very strict policy against overcrowding. Should you exceed your maximum occupancy number, management may ask you to rent an additional unit subject to availability. Failure to comply may result in management refusing you entry into the resort. Tip - don’t forget your membership card if you’re going to a Signature Collection Resort . Should any detail on your booking confirmation letter be incorrect, kindly contact our Member Services Department immediately. Give us a call on 0861 842 842, or pop us an email at assist@theholidayclub.co.za or send us a message on WhatsApp on (+27) 60 076 2210 to amend your booking. Alternatively, you can amend your booking online. Please present a valid confirmation letter upon check-in. The Holiday Club is not liable for any problems encountered upon checking in due to erroneous details. PRIOR TO ARRIVAL NO OVERCROWDING NO PARTIES NO PETS NO SMOKING Holidays are naturally a time for carefree relaxation. To ensure that the safety and comfort of every guest is met, our resorts have rules that need to be adhered to. The following guidelines are useful to remember: Remember to bring: Your ID and confirmation letter to speed up your check-in Carry your Membership Card: For Tier discounts at Signature Collection Resorts Special needs: If you have any special needs, please notify the resort prior to arrival Arriving late: Let the resort know if you’ll be arriving late in order for them to make arrangements Check the weather: Make sure that you pack sensibly Pre-plan your activities: Familiarise yourself with the on-site activities and visitor attractions in the area Parking space: If you are using more than 1 vehicle, confirm with the resort for extra parking availability CHECK-IN & OUT TIMES Refer to your booking confirmation letter to see when you can check-in and check-out. No early arrivals or late departures will be permitted as the resort requires adequate time to prepare units for new guests. TO DO LIST www.theholidayclub.co.za | Resort Check-in Guidelines 42 HOW THE HOLIDAY CLUB WORKS