33 How to Contact Us | www.theholidayclub.co.za HOW THE HOLIDAY CLUB WORKS CALL CENTRE Our knowledgeable and friendly call centre staff members are available fromMonday to Friday 8am– 5pm: Reservations: 0861 842 737 | ( +27) 39 688 5555 Collections: 0861 842 729 | ( +27) 39 688 5001 Member Services: 0861 842 842 | ( +27) 39 688 5370 EMAIL We have a dedicated team to answer all your queries through email. We will log your email as a work order, automatically generate a reference number and send it to you via email. Reservations: firstname.lastname@example.org Collections: email@example.com Member Services: firstname.lastname@example.org SELF-SERVICE PORTALS The Holiday Club website is available 24/7/365, allowing you to manage many aspects of your Membership, such as bookings, accounts and communication preferences, at your convenience. Our comprehensive self-service FAQPortalmay be accessedon our website andhas valuable tools tohelp you find solutions to your queries anytime, anywhere. FACEBOOK MESSENGER Pop us a message on Facebook Messenger during office hours on Monday to Friday 8am - 5pm and our savvy social media teamwill attend to your query as soon as possible. RESORT ON-SITE SMS SERVICE Memberswho are on holiday at any of our Signature Collection Resorts are able to report faults or issues regarding their stay by SMS! You can easily find each resort’s unique SMS code and number in the guest information folder or in-room table talker. Your query instantly gets sent to the resort manager who will attend to your query as soon as possible. SEE ALL THE WAYS YOU CAN GET IN TOUCH: We are here to help you navigate through your Membership. We have several convenient ways to assist our Members swiftly and professionally with concerns or queries regarding your Membership. We have launched a comprehensive self-service FAQ Portal that will serve as a useful tool in many aspects of your Membership. HOW TO CONTACT US OUR WHATSAPP SERVICE Get instant membership information or chat to us live! Scan this QR code to access our self-help automated WhatsApp menu 24/7/365. Save our WhatsApp number +27 60 076 2210 as THC WhatsApp and type in “hi” to get started. Among other things, you can easily access the information below from this service: • Up to date Points balance • Financial account statement • Booking confirmation letters • Resort directions • Log resort related issues • Chat with a consultant (office hours) • Purchase more Points If you prefer to chat live with one of our consultants, we are available Monday to Friday between 8am – 5pm.