Private Edition 2022

INTRODUCTION | Chairman’s Report 04 THE HOL IDAY CLUB CHAIRMAN’S REPORT Dear Members It’s been a busy time for the Club and we have many wonderful updates to share. We faced new challenges in recent times as a result of the pandemic but offered solutions which we are sure were welcomed by all Members. These included reinstating Points which expired during the government lockdown period as well as the Points which were used to make bookings that had to be cancelled during this period. We also adjusted our booking cancellation terms and conditions to be more flexible, offering our Members peace of mind. Despite our borders being closed to most international travel destinations, our Members still had the opportunity to enjoy local holidays. Further developments worth mentioning include the Beekman Group expanding its portfolio to add a mixed use residential development in Menlyn, which means more holiday options for our Members in that area. The Group’s holiday resort management arm, Vacation Management Services has now secured the management rights to Perna Perna 4 in Umdloti and Silversands 3 in Durban, and these will then fall under their management stable. With these developments our Holiday Club members will have access to more holiday inventory at these resorts. These tie in with our continuing efforts to consolidate inventory, in an effort to make sure that you have access to holiday options in more popular and sought-after areas. Turn to page 41 to read more about how inventory works. The launch of the Private Residence product a few years ago proved to be very successful and has become a popular option for both new and existing members, featuring a more exclusive choice, unique offerings and great value. The Beekman Group is pleased to announce that we have purchased into the Langebaan luxury resort, The Shark Bay, which will be an excellent addition to our PR offering. Please contact the Club for more information or read more about the PR product on page 46. One of the Club’s core service philosophies is “Always Evolving”. It is our promise to constantly find new ways to keep improving our products and services as well as keep up with digital and technological trends so that our customers truly value their membership with us. Our website search engine has been completely overhauled, and the technology behind our website has been updated and is back up there with current expectations. We are also launching a fun kid’s app – which is an industry first! Be sure to try it out with your kids on your next visit at selected Signature Collection Resorts. Read more on page 23. We have made the decision to publish the Private Edition only every two years going forward. Not only is this going to be a huge cost savings for the Club, it is also in line with our efforts to go green and lessen our carbon footprint. The information which usually needs updating every year will be going on-line, which means you can access information that is current at anytime, at your convenience. Remember, if you need information pertaining to your Club membership, our automated self-help WhatsApp service is available 24/7/365! Also, our website makes it easy for you to manage bookings, account information and communication preferences, when it’s convenient for you. Please see page 33 on the many easy ways you can contact us. Kind regards, Mark Robertson The Chairman