Operations Manager – San Martinho Beach Club
Bilene – – Mozambique
Key Performance Areas: Full Management responsibility of a Front Office Operation of a large and very busy Resort property including:
- The standard of maintenance at the resort must be in accordance with current industry expectations and improvements must be undertaken constantly.
- Dealing with guest queries, requests and complaints and management of guest relations
- Resort stock and assets must be controlled and the stock usage must be cost effective.
- Efficient duty rosters and time and attendance functions and reports must be distributed to all employees and monitored.
- Staff performance must be evaluated and maintained/improved.
- Assume responsibility for all Food & Beverage outlets, Convenience stores, Adventure activities, Day Spa and Liquor store where applicable.
- Perform Duty Management functions.
- Provide assistance to the Resort Manager and Assistant Resort Manager in any areas required and be able to provide Management backup for the same.
- Effectively delegate various responsibilities to the relevant senior management whilst maintaining overall accountability to the Resort Manager.
- The Operations Manager deputizes for the Resort Manager and Assistant Resort Manager in their absence.
Position Requirements:
- 3-5 years experience in a Resort or General Manager position.
- Excellent knowledge of all aspects of Hospitality Operations including Timeshare.
- Proven management skills including: Guest & Staff relations and administration
- Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems ie. Reception Desk, Opera/Fidelio, Semper, Apex, Hotelier etc.)
Person Requirements:
- Desire and ability to work in a fairly remote location
- Ability to work under pressure and without supervision
- Attention to detail
- Proven communication skills
- Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
- Own transport and a valid driver’s license essential
- Valid passport
- Portuguese/English speaking.
- Single accommodation is available
Only short-listed candidates will be contacted.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at San Martinho Beach Club in Bilene, Mozambique. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 03/09