Resorts Outlets Operations Manager

Port Shepstone – KwaZulu Natal – South Africa

Key Performance Areas: As the Outlets Operations Manager, you are responsible for overseeing all of the Food & Beverage and Retail Outlets, Body Bliss Day Spa’s, Adventure Activities and related Outsource Partners (requiring extensive travel).  
Your management duties will include:
  • Establishing company procedures, POS requirements, standards (including financial) and ensuring    that they are maintained at all Food & Beverage and Retail Outlets, Body Bliss Day Spa’s and related Outsource Partners.
  • Extremely competent in implementing and understanding all aspects of controls / POS systems across all outlet operations
  • Overseeing efficient and cost-effective stock control and asset management systems.    
  • Staff management related duties such as assisting with staff recruitment, staff performance, staff training as well as the efficient use of time by all personnel.
  • Budgetary requirements must be adhered to
Position Requirements:
  • Tertiary qualification advantageous
  • Proven F&B Management experience (including kitchen design) and a history of experience in the Hospitality industry
  • Proven management skills including: Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience
  • Excellent understanding of all aspects of Hospitality Operations
  • Excellent administrative skills
  • Experience in the operational, labour and financial aspects of a resort, spa, adventure activities and outsourced operators
  • Sound understanding of budgeting
  • Driver’s license and ability to travel at short notice or without prior notice for long periods
  • Based at Head Office in Port Shepstone – no accommodation included
  • Ability to work under pressure and meet deadlines
  • Above average interpersonal skills
  • Analytical ability and multitasking
  • Working knowledge of GAAP, MS Office, Excel and Pastel
  • Excellent communication skills both written and verbal
  • Flexibility to travel
Only short-listed candidates will be contacted.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone.  In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 16/06