Reservations Support Consultant

Port Shepstone – KwaZulu Natal – South Africa

The successful candidate will be responsible for effectively coordinating all administrative work for the Reservations department and dealing with all the queries within this department as well as providing weekly and monthly sales and department reporting.
Key Performance Areas:
  • Provides monthly and weekly reports of all sales transactions
  • Assists team leaders and guides with all correspondence and points
  • Liaise with Head Office on a daily basis with all correspondence queries
  • Is able to demonstrate sound administration skills and using own initiative
  • Has high level of computer literacy and experience in using MS Outlook, Word, Power point and Excel or system used in the department
  • Has good grammar and communication skills
  • Understands the importance of responding to all e-mail correspondence within stipulated business rules and time frames
  • Adherence to the department SLA’s
  • To be able to complete comment cards
  • Service the department’s correspondence hunt line and web support for members
  • Assist the department with inbound when call volumes escalate
  • Ability to co-ordinate all data and generate reports accurately according to deadlines
  • Key Account Clients: Enquiries, Bookings, Cancellations, Refunds, Support Enquires and Escalations for site updates, including STO / Travel Agents and OTA’s
  • Group Bookings Support
  • Matric
  • Minimum of 2 years relevant experience, in a travel services environment
  • Highly computer literate
  • Above average Microsoft Excel skills
  • Excellent interpersonal skills
  • Excellent communication skills, both verbal and written
  • Strong attention to detail
  • Self-motivated
  • Ability to work under extreme pressure
  • Ability to work with multiple tasks simultaneously
  • Good administrative and planning skills
  • Ability to work independently, and as part of a team
  • Commitment to delivering service that exceeds our customer’s expectations.
  • The successful candidate will be required to work shifts, including Saturdays.   
Only shortlisted candidates will be contacted.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 08/06