Fun Crew – Cayley Lodge & Mountain Resort

Central Drakensberg – KwaZulu Natal – South Africa

Key Performance Areas:
  • Take lead on small Team on daily operations
  • Keep departmental process and procedures in place
  • Roster Staff
  • Quality control on department and department processes
  • Onsite training to department Staff
  • Plan, set up, promote, facilitate and arrange Children’s, Adults and family water sports and non water sports entertainment, games and activities
  • Facilitate and arrange all and any entertainment and promotional water sports activities & events
  • M.C events
  • Handle all guest queries including information on promotions, functions, events, and general questions about the Resort
  • Communicate all necessary and correct information in a professional manner
  • Record and communicate all guests comments & complaints
  • To be pro-active and use initiative with customer service and complaints
  • Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area and especially with regard to all guest water sport entertainment facilities & equipment
  • Up sell all Resort areas
  • Promote brand to business, events, communities, schools, charity and other
  • Participate in Social Responsibility Activities
  • Set-up and lead water sports and non water sport entertainment events
  • Planning of new entertainment programmes
  • Assist the Resort Manager with any entertainment & promotional activities
  • Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
  • Responsible for and to ensure that pleasant, friendly and helpful behaviour is maintained at all times
  • Have a thorough knowledge of all facilities and services offered by the Resort
  • Provide courteous and efficient service to all guests
  • Maintain at all times the highest standard of appearance and skills, according to Company Policy
  • Ensure a professional image at all times
  • Attend and be attentive to training as and when required
  • To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures
Position Requirements:
  • Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment
  • Camp councillor
  • Swimmer  
  • Dam and sea recreational business
  • Leading kids and family games and activities
  • Computer literacy and Audio visual expertise
  • Crisis management
  • Safety and security act (O.H.S.A)
  • First Aid
  • Valid Driver’s Licence
  • Skipper License with a knowledge of Barge Cruisers
Person Requirements:
  • High energy levels with a passion for working with the public & particularly children
  • Prepared to work outside of normal office hours which includes, public holidays and weekends
  • Work during high season periods
  • Work within a multi-cultural environment including multi genders
  • Flexibility & Patience
  • Matric or Grade 12 (Compulsory)
  • Child minding (Advantage)
Only short listed candidates will be contacted.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Cayley Lodge & Mountain Resort in the Central Drakensberg, KZN.  In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref# 13/06