Front Office Manager – Dikhololo Resort
Brits – North West – South Africa
Key Performance Areas: Full Management responsibility of a Front Office Operation of a large and very busy Resort property including:
- General Office administration, telephone, reservations, reception
- Management and administration of communications with online booking platforms
- Dealing with guest queries, requests and complaints and management of guest relations
- Revenue control and management
- Handling & recording of cash & other income
- Management and administration of all front office staff including Drivers
- Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes
- Interaction & liaison with all departments and areas including outsourced functions
- Provide assistance to the Resort Manager in any areas required and be able to provide Management backup for same
Key Competencies & Personal Attributes:
- Proven Front Office Management experience and a history of experience in the Hospitality industry
- Proven management skills including: Guest & Staff relations and administration, Management of revenue streams, Budgeting and Financial experience
- Excellent understanding of all aspects of Hospitality Operations
- Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems (Opera/Fidelio, Semper, Apex, Hotelier etc)
- Desire and ability to work in a fairly remote location
- Ability to work under pressure and without supervision
- Attention to detail
- Proven communication skills
- Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
- Own transport and a valid driver’s licence essential
Only short-listed candidates will be contacted.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Dikhololo Resort in Brits, Northwest. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 24/08