Adventure Activity Guide (6 positions) – Dikhololo Resort
Brits – North West – South Africa
To provide extraordinary services to our Resorts Guests in the form of leisure, recreational and adventure sports activities while overseeing and managing all aspects of adventure sports activities within an organization. This role involves coordinating, planning, and executing various adventure sports programs, ensuring safety standards, managing staff, and providing exceptional customer experiences. The Adventure Activity Guide plays a key role in promoting adventure sports and maintaining high levels of customer satisfaction.
Key Performance Areas:
- Assisting with activities such as Quad Biking, Ziplining, hiking, mountain biking, rock climbing, kayaking and other outdoor experiences.
- leading groups on outdoor excursions, providing information on flora, fauna, and geography. Responsibilities include ensuring safety, interpreting nature, and enhancing participants’ outdoor experience. Strong knowledge of local ecosystems, navigation skills, and first aid are essential. Excellent communication abilities are crucial for fostering an enjoyable and educational hiking experience.
- Daily program development, design, plan, and implement adventure sports programs such as rock climbing, kayaking, zip-lining, mountain biking, and other outdoor activities.
- Ensure all adventure sports activities comply with safety regulations and industry standards.
- Conduct regular safety inspections and risk assessments of equipment and facilities.
- Provide exceptional customer service, addressing inquiries, complaints, and feedback promptly and professionally.
- Oversee the maintenance and upkeep of adventure sports facilities and equipment.
- Assist in taking equipment and activity bookings.
- Assist with promotions, functions, and events.
- To be pro-active and use initiative with customer service and complaints.
- Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations, water safety and hygiene within the prescribed working area
- Up sell all Resort facilities.
- Child mind kids – Love for Children – Facilitate and arrange kids and family water sport entertainment games and activities.
Minimum Qualifications and Experience:
- Matric or Grade 12 (Compulsory)
- Child minding experience (Advantage)
- Previous experience in adventure activities, tourism, hospitality, recreation, guiding or a similar environment.
- A basic understanding of Quad Bikes and Zipline operations.
- Ability to lead games and activities for kids and families.
- Public speaking
- Computer literacy and Audio-visual expertise
- Proficiency in Crisis management
- Safety and security act (O.H.S.A)
- First Aid training/certification.
- Valid Driver’s Licence
Key Competencies and Personal Attributes:
- High energy levels with a passion for working with the public & particularly children.
- Prepared to work outside of normal office hours which includes, public holidays and weekends.
- Work during high season periods
- Work within a multi-cultural environment including multi genders
- Flexibility, patience and adaptability
- Accommodation will be provided
Only short-listed candidates will be contacted.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Dikhololo Resort in Brits. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref 18/09