Resorts Content & Information Coordinator
Port Shepstone – KwaZulu Natal – South Africa
We are looking for a meticulous and strategic Resort Content & Information Coordinator to oversee the accuracy and consistency of resort property information across various digital platforms. This role ensures that all content is not only correct but also optimized for clarity and guest engagement, supporting the resort’s brand presence and marketing efforts.
Key Performance Areas:
- Maintain and update resort property details—including descriptions, amenities, pricing, and policies—across multiple online platforms such as the official website, booking engines, and third-party travel sites.
- Ensure consistency, accuracy, and quality of all property content to enhance guest experience and support brand integrity.
- Collaborate with marketing and operations teams to develop clear, engaging, and informative content aligned with the resort’s positioning.
- Monitor platforms regularly to detect and resolve any discrepancies or outdated information.
- Leverage platform tools and content management best practices to optimize visibility and user engagement.
- Stay up to date with industry trends and platform updates to recommend improvements in content presentation and platform usage.
- Train and assist team members on proper content management and platform utilization.
- Generate performance reports related to content accuracy and platform engagement to inform ongoing content strategy.
Minimum Qualifications and Experience
- Strong attention to detail and excellent organizational skills.
- Experience in content management, preferably in the hospitality or travel industry.
- Familiarity with digital platforms, booking engines, and CMS tools.
- Solid written communication skills with the ability to create clear and engaging property content.
- Collaborative mindset with strong interpersonal skills.
- Ability to multitask and work independently.
- Analytical skills to evaluate content effectiveness and platform performance.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref#38/09