Rooms Division Manager – San Martinho Beach Club
Bilene – – Mozambique
Key Performance Areas: Full Management responsibility of a Front Office Operation of a large and very busy Resort property including:
- General Front Office administration, telephone, reservations, reception
- Dealing with guest queries, requests and complaints and management of guest relations
- Management and administration of all front office staff including Drivers, Housekeeping, Maintenance, Resort Activities etc
- Procurement & control of certain consumable & non consumable stocks and assets including the conducting of stock takes
- Interaction & liaison with all departments and areas including outsourced functions
- Perform Duty Management functions
- Specific HOD Management in monitoring and control of all Food and Beverage and Convenience Outlets.
- Housekeeping Operations – maintain high standards of cleanliness and presentation in guest rooms and public areas. Manage housekeeping supplies, ensuring adequate stock levels and cost-effective use. Monitor feedback and implement improvements to meet our guest experience.
- Maintenance – oversee routine maintenance of rooms and public areas to ensure they remain in good condition. Coordinate with the maintenance team to ensure timely repairs, minimizing downtime for guest services. Ensure resort facilities are in excellent condition and comply with salary regulations.
- Resort Entertainment – oversee all aspects of land and water sport activities within the Resort.
- Supporting the Resort Manager in overseeing the execution of the entire resort operation to ensure the smooth running of the resort in his absence.
Position Requirements:
- Proven Front Office and Rooms Division experience and Skills and a history of experience in the Hospitality industry
- Proven F&B/Housekeeping/Maintenance/Entertainment and Resort Management experience.
- Excellent knowledge of all aspects of Hospitality Operations.
- Proven management skills including: Guest & Staff relations and administration
- Computer literacy skills including: Excel, Word and practical experience of Hospitality Property Management systems ie. Reception Desk, GAAP etc.)
Person Requirements:
- Desire and ability to work in a fairly remote location
- Ability to work under pressure and without supervision
- Attention to detail
- Proven communication skills
- Ability to work normal hospitality hours including shifts, overtime, working weekends and public holidays
- Own transport and a valid driver’s license essential
- Valid passport
- Portuguese/English speaking.
- Single accommodation is available
Only short-listed candidates will be contacted.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at San Martinho Beach Club in Bilene, Mozambique. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 03/09