Private Edition 2026/27

OUR SERVICE PHI LOSOPHY As a Member of The Holiday Club, you’re not just booking a getaway – you’re embracing The Beekman WAY, a commitment to providing you with an extraordinary and seamless holiday experience every time. Our Service Charter outlines our commitment to making your time with us effortless and unforgettable, ensuring every interaction, whether at our resorts or Head Office, reflects our internal dedication to excellence, positive attitudes, and honourable values. From your first inquiry to the moment you leave, we strive to make every detail perfect, guided by the values that define The Beekman WAY. ABOUT THE HOLIDAY CLUB 20 Our Service Philosophy| www.theholidayclub.co.za WOW OUR CUSTOMERS “ WOW , that experience exceeded my expectations ” We Promise to... Go out of our way to under promise and over-deliver in every transaction with our Customers ... So that our Customers SAY YOU MAKE A DIFFERENCE Have a great attitude every time we interact with our Customers that we made their day better We Promise to... ... So that our Customers FEEL ALWAYS EVOLVING Always find new ways to keep improving our Products and Services truly value their holidays with us and keep coming back for more We Promise to... ... So that our Customers DO A declaration that we will choose to exhibit great attitudes in our jobs and interactions. A commitment to continue finding new ways to improve our products and services. A promise that we will go out of our way to under promise and over deliver in every interaction with our customers and colleagues. Every one of our staff members, from Head Office to resorts across South Africa and beyond, has pledged to commit to the Beekman WAY.