Private Edition 2024/25

MEMBER ALERT: A number of Members have fallen victim to phony sales agents trying to buy or take control of their Points. Beware when you are approached by companies offering you deals on your holiday Points ownership that sound too good to be true! HOW THE HOLIDAY CLUB WORKS www.theholidayclub.co.za | Member Alert 46 WHAT TO LOOK OUT FOR • In the past, some of our Members have unfortunately been taken advantage of by companies that claim to have a large overseas database, and will pay thousands of Dollars, Euros, and other foreign currencies for the use of a Member’s Points. Please treat these sorts of offers with extreme caution. They are almost always fraudulent. • Another modus that has been brought to light is that scammers are offering to rent out Members’ Points with a promise of guaranteed rentals and big payouts if the Member pays an administration fee into a non-Holiday Club account upfront. Please do not get caught! LIST OF DUBIOUS INDIVIDUALS AND COMPANIES • We keep a list of travel companies and phony agents that have been reported to us as a result of dubious business practices. For a copy of this list, please get in touch with Member Services, keeping in mind that sometimes even agents that you may have engaged with legitimately in the past could since have been released from their positions for various reasons, and could use your previous history and their knowledge of your account to convince you of their validity. PASSWORD ANDUSERNAME • Just as you would NEVER give out your password for your bank account there would never be a reason to give this out and any accredited sales agent will NEVER ask for it as they would have access to the sales app. Please don’t compromise your security by handing out these details! WATCH OUT! BUYING ADDITIONAL POINTS • ACCREDITED AGENTS: Make sure that you always deal with one of The Holiday Club’s accredited agents. In an effort to protect our Members, we have created The Holiday Sales App to authenticate the transactions of all accredited Holiday Club sales agents. Refer to page 34 for more on the Holiday Club Sales App and tips on how to verify the authenticity of your agent. Alternatively, contact our Member Services department on 0861 842 842 to verify an agent you wish to deal with. • PURCHASING ADDITIONAL NEW POINTS: If you are interested in purchasing additional new Points email your name and contact details to sales@theholidayclub.co.za and we will contact you. • PURCHASING SECONDHAND POINTS: The resale of Points is not vetted by us, so beware of outstanding fees or incorrect Points balances. Please note that there are a number of distinct disadvantages in purchasing resale Points: - Membership Tiers and Benefits Whether you purchase resale Points or Points from any other leisure club or travel company, these Points cannot be combined with your original Holiday Club “purchasedPoints”. Therefore, your Membership Tier and the associated benefitswill remain unchanged - irrespective of the number of resale Points you purchase. Also, benefits that were held by the previous Member are non-transferable. - Outstanding Fees Resale Points may have outstanding fees attached to them, which you will personally be held responsible for as the new owner. FAIR TRADE HOWWE ENSURE FAIR ACCESS TO HOLIDAY INVENTORY All our Members deserve a chance to enjoy their Holiday Club membership and all the perks that come with belonging to the best vacation club in Southern Africa. With that inmind, we would like to remind everyone that some practices infringe on other Members’ enjoyment of their membership. An example of this is renting out Points or holidays for profit. Not only is this contrary to your use agreement but this also prevents another Member frompotentially enjoying that holiday themselves. To be equitable for all Members, at certain key properties, we will now be limiting the number of holidays booked into those particular resorts per year based on the Membership Tiers (please see table). This is to ensure that other Members receive a fair chance of booking these holidays for themselves. • Contact us first if you are approached by individuals or entities offering resale schemes, holiday discount schemes and promises regarding new Points ownership deals. • If you wish to sell your Points, please call us and we will refer you to a reputable resale company who can assist. • A few scammers even create panic among Members in order to manipulate them by claiming to have “inside information” that The Holiday Club is on the verge of bankruptcy. We assure you that this could not be further from the truth. SELLING YOUR POINTS If you have any queries or need further clarification on any of the information above, kindly get in touch with Member Services. Email assist@theholidayclub.co.za | or call 0861 THC THC (842 842) for more information. Please note: The limit for Select to Optimum tiers also applies to each corresponding Private Residence Tier. MEMBERSHIP TIERS THC GO CLASSIC SELECT ADVANTAGE EXCLUSIVE PRESTIGE OPTIMUM BOOKINGLIMITON SELECTEDRESORTS PERYEAR 2 2 3 3 4 4 5 DON’T GET CAUGHT!