Private Edition 2024/25

RESORT CHECK- IN GUIDEL INES Your booking confirmation letter details the unit cleaning schedule provided by that resort (certain resorts only offer servicing on check-in and check-out days). Please note that units will not be serviced on Sundays and public holidays. Resorts will charge for any damages and will add a penalty charge for cleaning an excessively dirty unit. UNIT SERVICING To enable the resort to fully prepare for you and your guests’ arrival, kindly ensure that all the details on your booking confirmation letter are correct. These details include: • Confirmation letters - It is essential that you have an up-to-date booking confirmation letter(s) reflecting the details of at least one guest for each unit booked. This applies especially to guests whose booking was made by another member, or who have booked multiple units. • Identification number - Proof of ID has to be shown when checking in. • Number of people checking in - Please note that our resorts have a very strict policy against overcrowding. Should you exceed our maximum occupancy number, management may ask you to rent an additional unit subject to availability. Failure to comply may result in management refusing you entry into the resort. • Group venue booking - Many resorts have dedicated entertainment areas and catering arrangements that you may hire, to accommodate group events. It is very important for guests to make the necessary arrangements well in advance, as resorts do not permit guests to congregate in a single unit in quantities exceeding the recommended sleeping capacity of that unit. PRIOR TO ARRIVAL NO OVERCROWDING NO PARTIES NO PETS NO SMOKING Holidays are naturally a time for carefree relaxation. To ensure that the safety and comfort of every guest is met, our resorts have rules that need to be adhered to. The following guidelines are useful to remember: CHECK-IN & OUT TIMES Refer to your booking confirmation letter to see when you can check-in and check-out. No early arrivals or late departures will be permitted as the resort requires adequate time to prepare units for new guests. You also may not “split” the booking period amongst guests that are not indicated on the official confirmation letter. www.theholidayclub.co.za | Resort Check-in Guidelines 44 HOW THE HOLIDAY CLUB WORKS Should any detail on your booking confirmation letter be incorrect upon receipt, kindly contact our Member Services Department. 0861 842 842 assist@theholidayclub.co.za You can also amend your booking online. Please present a valid confirmation letter upon check-in. The Holiday Club is not liable for any problems encountered upon checking in due to erroneous details. Tip - don’t forget your membership card if you’re going to a Signature Collection Resort . TO DO LIST Remember: Bring your ID and confirmation letter to speed up your check-in. Carry your Membership Card: Download your digital Membership Card so that it’s always with you. Special needs: If you or any of your guests have any special needs that the resort can accommodate, please refer to the Member Services Department contact details highlighted above, and we’ll do everything in our power to arrange with the resort accordingly. Arriving late: Let the resort know if you’ll be arriving late in order for them to make arrangements. Check the weather: Make sure that you pack sensibly. Pre-plan your activities: Familiarise yourself with the on-site activities and visitor attractions in the area. Parking space: If you are using more than 1 vehicle, confirm with the resort for extra parking availability. WhatsApp (+27) 60 076 2210