Private Edition 2024/25

35 How to Contact Us | www.theholidayclub.co.za HOW THE HOLIDAY CLUB WORKS CALL CENTRE Our knowledgeable and friendly Call Centre Consultants are ready and available to assist you between 8am and 4.30pm, Monday to Friday: Reservations: 0861 842 737 | ( +27) 39 688 5555 Collections: 0861 842 729 | ( +27) 39 688 5001 Member Services: 0861 842 842 | ( +27) 39 688 5370 EMAIL We have a dedicated team to answer all your queries through email. We will log your email as a ticket, automatically generate a ticket referencenumber and send it to you via email. Reservations: reservations@theholidayclub.co.za Collections: thcpay@theholidayclub.co.za Member Services: assist@theholidayclub.co.za FACEBOOK MESSENGER Quickly and conveniently pop us a message on Facebook Messenger between 8am and 4.30pm, Monday to Friday, and one of our savvy social media team members will attend to your query as soon as possible. RESORT ON-SITE SMS SERVICE Members who are on holiday at any of our Signature Collection Resorts are able to report faults or issues regarding their stay by SMS! Find each resort’s unique SMS code and number in the guest information folder or in-room table talker. Your query instantly gets sent to the relevant Manager whowill attend to it as soon as possible. SEE ALL THE WAYS YOU CAN GET IN TOUCH: We have several convenient ways to assist our Members swiftly and professionally with concerns or queries regarding your Membership. HOW TO CONTACT US