Private Edition 2024/25

OUR SERVICE PHI LOSOPHY As a Member of The Holiday Club, you can expect high quality service standards that showcase the essence of The Beekman WAY. Our Service Charter is a commitment to providing our Members with an exceptional and unforgettable holiday experience every time they are on holiday at one of our resorts. We refer to this as The Beekman WAY, which serves as a guide for our attitudes, values and thinking that shape our operations at the Beekman Group. From booking a holiday, finding accommodation, handling Members’ accounts, and every step in between, the Beekman WAY Charter governs our interactions at our Resorts and at Head Office with both our customers and colleagues in its entirety. Our 2023 BeekmanWAYworkshops were a huge success, and staff have embraced our Service Charter. ABOUT THE HOLIDAY CLUB 19 Our Service Philosophy| www.theholidayclub.co.za WOW OUR CUSTOMERS “ WOW , that experience exceeded my expectations ” We Promise to... Go out of our way to under promise and over deliver in every transaction with our Customers ... So that our Customers SAY YOU MAKE A DIFFERENCE Have a great attitude every time we interact with our Customers that we made their day better We Promise to... ... So that our Customers FEEL ALWAYS EVOLVING Always find new ways to keep improving our Products and Services truly value their holidays with us and keep coming back for more We Promise to... ... So that our Customers DO This is a declaration that we will choose to exhibit great attitudes in our jobs and interactions. This is a commitment to continue finding new ways to improve our products and services. This is a promise that we will go out of our way to under promise and over deliver in every interaction with our customers and colleagues. Every one of our staff members, from Head Office to resorts across South Africa and beyond, has pledged to commit to the Beekman WAY.