Reservations Consultant (Contract)

Port Shepstone – KwaZulu Natal – South Africa

The primary focus of the role is to make various types of reservations for clients/members, as well as actioning of timeshare owned weeks as requested by owners. This is accomplished by handling queries via phone, email, social media and/or face to face consultation as well as attending to assigned outbound call programmes which will ensure the achievement of multiple individual, team and departmental goals across a multitude of product lines.
Key Performance Areas:
  • Attend to reservation and banking requests which include but are not limited to:
  • Rental bookings
  • Points/Exchange bookings
  • Flexi or fixed timeshare bookings
  • Address queries via phone, email or face to face consultation
  • Perform additional duties as assigned including but not limited to Member Services
Position Requirements:
  • Matric essential
  • Minimum 2 years Call Centre experience
  • Proven sales ability, with a strong focus on customer service
  • Ability to deal with members in a professional and courteous manner
  • Above average computer literacy
  • Ability to work under pressure
  • Ability to work independently, and as part of a team
  • An individual that will be self-motivated to achieve sales targets
  • A service orientated approach
  • Competitive, Dynamic and Performance driven
  • Excellent interpersonal and communication skills
  • The ability to converse in English (verbal & written)
  • Ability to converse in business Afrikaans highly beneficial
The successful candidate will be required to work shifts, including Saturdays.  
Offering market related Basic Salary PLUS Commission and Benefits
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone.  In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 29/06