Member Services Online Consultant

Port Shepstone – KwaZulu Natal – South Africa

The successful candidate will be responsible to monitor and respond appropriately to social media (e.g. Facebook), including online channels such as, in terms of company guidelines.
Main Responsibility:
  • Monitor social media channels, and address both public and Member commentary (i.e. complaints/compliments/general enquiries).
  • Ensure that complaints, enquiries, or requests from online platforms are resolved & appropriate customer-centred, market-driven responses are posted timeously. This will include handling personally difficult situations and irate individuals on a first-touch resolution basis.
  • Address queries via phone, email, or face-to-face consultation.
  • Perform additional duties as assigned including but not limited to Member Services.
  • Matric essential
  • Minimum of 2 years relevant experience answering complex social media and other online queries, in a travel services environment
  • Highly computer literate
  • Proven record of customer service skills
  • Excellent interpersonal skills
  • Excellent communication skills, both verbal and written
  • Strong attention to detail
  • Self-motivated
  • Ability to work under extreme pressure and to work with multiple tasks simultaneously
  • Strong administrative and planning skills
  • Ability to work independently, and as part of a team
  • Commitment to delivering service that exceeds our customer’s expectations
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at its Head Office in Port Shepstone.  
In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 12/11