Member Service Senior Consultant

Port Shepstone – KwaZulu Natal – South Africa

The successful candidate will be responsible for resolving specialized member enquiries and complaints. Negotiations for member retentions. Addressing governing bodies’ complaints. Handling legal correspondences.
Key Performance Areas:
  • Prioritize and attend to allocated member queries within the specified service level agreement.
  • Highly detail-oriented, organized, and methodical with excellent follow-up to meet customer expectations and deadlines.
  • Provide front-end, telephonic, face-to-face or email support to members.
  • Providing high-quality, prompt, and professional service to clients.
  • Maintain Call Rate Standards
  • Attend to membership cancellation requests.
  • Legal queries
  • Resort complaints
  • VOASA, CGSO, and other industry queries.
  • Handling specialized projects
  • Matric essential
  • Working knowledge of the leisure industry
  • Flexible working hours and overtime if and when required
  • Previous call centre experience
  • Working knowledge of social media channels
  • Excellent verbal and written communication skills
  • Ability to deal with members in a professional and courteous manner
  • Above average computer literacy
  • Ability to work under pressure
  • Ability to work independently, and as part of a team. 
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Head Office in Port Shepstone.  In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 08/03