Fun Fanatic (FTC) – The Aloes Resort
Hibberdene – KwaZulu Natal – South Africa
Key Competencies & Personal Attributes:
- Plan, set up, promote, facilitate and arrange Children’s, Adults and family entertainment, games and activities
- Facilitate and arrange all and any entertainment and promotional activities & events
- Handle all guest queries including information on promotions, functions, events, and general questions about the Resort
- Communicate all necessary and correct information in a professional manner
- Record and communicate all guests comments & complaints
- To be pro-active and use initiative with customer service and complaints
- Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area and especially with regard to all guest entertainment facilities & equipment
- Up sell all Resort areas
- Set-up and lead entertainment events
- Planning of new entertainment programmes
- Basic face-painting skills will be advantageous
- Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
- Responsible for and to ensure that pleasant, friendly and helpful behaviour is maintained at all times
- Have a thorough knowledge of all facilities and services offered by the Resort
- Provide courteous and efficient service to all guests
- Maintain at all times the highest standard of appearance and skills, according to Company Policy
- Ensure a professional image at all times
- To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures
- Experience in Children’s camps, Hotels and Resorts entertainment
- Leading kids and family games and activities
- Computer literacy and Audio-visual expertise
- Crisis management
- High energy levels with a passion for working with the public & particularly children
- Prepared to work outside of normal office hours which includes, public holidays and weekends
- Work during high season periods
- Work within a multi-cultural environment including multi genders
- Flexibility & Patience
- Valid Driver’s Licence will be advantageous
Only shortlisted candidates will be contacted.
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at The Aloes Resort in Pumula, South Coast. In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 55/10