Fun Fanatic- Dikhololo

Brits – North West – South Africa

Key Performance Areas:
  • Facilitate and arrange kids and family entertainment games and activities
  • Provide excellent communication, relationship and service (telephonically and hands on) to all guests (internal and external) in a professional manner  
  • Handle all guest related queries including information on promotions, functions, events, and general questions about the Resort
  • Communicate all necessary and correct information in a professional manner
  • Issue, receive, and maintain all pagers and other communication systems
  • Write and communicate all complaints
  • To be pro-active and use initiative with customer service and complaints
  • Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area
  • Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
  • Responsible for and ensure that pleasant, friendly and helpful behaviour is maintained at all times
  • Have a thorough knowledge of all facilities and services offered by the Resort
  • Provide courteous and efficient service to all guests
  • To maintain, at all times the highest standard of appearance and skills, according to Company Policy
  • Ensure a professional image at all times
  • To attend and be attentive to training as and when required
  • To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures
  • Set-up and lead entertainment events
  • Strat plan new entertainment programmes
  • Matric or Grade 12 Compulsory
  • FGASA 1 certification or qualified as a Guide
Child minding qualification advantageous
  • Experience in Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment
  • Leading kids and family games and activities
  • Able to do game drives therefore FGASA 1 certification or qualified as a Guide
  • Public speaking ability
  • Audio visual
  • Crisis management
  • Knowledge of Safety and Security Act (O.H.S.A)
  • Work against normal office hours, some public holidays and weekends required including working during high seasonal periods
  • Ability to work with multi-cultural staff & multi genders
  • Flexibility & Patience
South Africa’s leading corporate player in the development and management of property and the leisure sector, currently has the following opportunity at Dikhololo in Brits.  In accordance with the Employment Equity Plan of the Group, preference shall be given, but not limited to, candidates from the designated groups.
Ref # 01/01