Vacancy


Call Centre Candidate Programme

Port Shepstone – KwaZulu Natal – South Africa

SCOPE AND PURPOSE:   
                        
At the Beekman Group, we find it important to create opportunities for our local community, to enhance personal and career development. In so doing, we are offering a 2-week candidate development programme, which affords successful candidates the opportunity to learn about the processes, skills and requirements of call centre agents, in the context of the leisure and hospitality sector, and in particular at the Beekman Group, at no charge.
 
Delegates selected to attend this candidate programme can expect to acquire the following skills and knowledge:
 
  • A basic understanding of the Beekman Group product offering in the hospitality industry, specifically family holiday experiences.
  • Learning about selling and promoting holiday reservation services, and assisting or advising customers who may be choosing from a variety of holiday options.
  • Experiencing the use of property management software for purposes of reserving holiday accommodation for customers.
  • Learning about up-selling and cross-selling, where appropriate, by informing customers of additional or alternative services or special packages that may enhance their holiday experience.
 
Qualifying Criteria:
  • Matric pass or tertiary enrolment; Hospitality and English studies in matric, or relevant hospitality experience
  • High level of attention to detail
  • Excellent verbal and written communication skills in English
  • Above average computer literacy
 
Person Requirements:
  • Analytical
  • Dynamic
  • Meticulous
  • Performance driven
  • Resourceful & a Self Starter
  • Excellent interpersonal and communication skills
 
Limited space available. Please submit a matric certificate and a 350-word motivation, to apply.