Private Edition 2022

COLLECTIONS ENQUIRIES CONTACT INFO 0861 842 729 thcpay@theholidayclub.co.za WhatsApp “Hi” to +27 60 076 2210 GO GREEN WITH THE HOLIDAY CLUB Email your account number to green@theholidayclub.co.za and get your statements via email. You may also retrieve your account details or request a statement via our automated WhatsApp service. Save our mobile number +27 60 076 2210 to get started! NewmemberswhowishtoactivatetheirPointsbeforetheiranniversary date need to complete the “Remittance Advice”. The Collections Department can assist with this form and the fees required to activate membership for immediate use. IMMEDIATE MEMBERSHIP ACTIVATION • A monthly statement will be emailed to you. • If we don’t yet have your email address, please update your details to ‘Go Green’ with us and receive your statements via email. • For your latest account balance please log on to our website and view your account/s online. GENERAL ACCOUNT PAYMENT AND ARREARS INFORMATION REFUND PROCEDURE STATEMENTS AND BALANCE Due to the increase in bank fraud, The Holiday Club has reviewed our refund policy to safeguard our Members and ourselves. Cash deposits, EFTs, debit orders and credit card payments will have a waiting period of 5 days prior to refunding. Important Note: As it is difficult to determine the exact fees for the following year an estimate is used and deducted from your account in equal instalments. The exact amount will only be known later in the year once the resorts have released their levy increases. If it is found that there is a shortfall on your Membership and Reservation Account you will be contacted by a Collections Controller. Alternatively, you will be notified of the increase via SMS or statement and your payment will be adjusted accordingly. Should your Membership and Reservation Fees be paid monthly in advance, either by debit order or credit card* , you will qualify for either a 5% or 2% discount respectively . The discount will be credited to your account in the month that your Membership and Reservation Fees are invoiced. PREPAYMENT OF MEMBERSHIP AND RESERVATION FEES * Excludes Amex & Diners Club Credit Cards LATE OR NON-PAYMENT IMPLICATIONS • Accounts are due and payable when rendered. • Only payments received before the due date are reflected on the current statement. • Interest / penalties will accrue and be payable on all overdue accounts. • The Holiday Club is obligated to suspend your Points usage if any account is not current. • The Holiday Club is contracted to Barry Botha Breytenbach Attorneys for accounts handed over. HOW THE HOLIDAY CLUB WORKS www.theholidayclub.co.za | Your Accounts Explained 36

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